‘Lead the Transition – Serve the Customers’

The electricity distribution network is the direct link between energy consumers on the one hand and electricity generation and transmission on the other. It is the ‘backbone’ of our energy system. European DSOs connect 260 million customers of which the vast majority are residential households and small enterprises.

E.DSO paper ‘Lead the Transition – Serve the Customers’ presents a set of key messages on customer-DSO interactions. It looks at the changing regulatory framework following the adoption of the Clean Energy for All Europeans Package and particularly the relevant consumer and DSO provisions. Different use cases on how DSOs interact with their customers are presented.

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