This success case shows how E-REDES uses EVA, an AI-powered voice agent, to manage power outage customer contacts. EVA combines conversational AI with operational workflows and system integrations to diagnose issues, create outage reports, identify customer-side problems, remotely restore power when possible, or escalate to a human with full context. Available 24/7, it scales during peak demand, reduces waiting times and customer effort, and has already achieved a 33% autonomous resolution rate, with a target of at least 40%.
